Refund Policy

Effective Date: 01 February 2025

Thank you for choosing OTO~Let ("we," "us," "our," or the "Company"). This Refund Policy outlines our policy regarding refunds for the tenant screening services and data provided through our website, https://otolet.africa (the "Site"), and related services (collectively, the "Services").

By using our Services, you agree to this Refund Policy. If you do not agree with this policy, please do not use our Services.

1. No Refunds Policy

All fees paid for our Services are non-refundable. This includes, but is not limited to:

• Tenant screening reports.

• Credit checks.

• Rental history verification.

• Employment and income verification.

• Criminal record checks (where legally permissible).

• Any other data or services provided by OTO~Let.

Once payment is made and the Services are rendered, we do not offer refunds or credits for any reason, including but not limited to:

• Disagreement with the results of the screening reports.

• Inability to use the Services due to user error or technical issues on the user's side.

• Changes in your decision to use the Services after payment has been processed.

• Failure to achieve a desired outcome based on the results of the Services.

2. Why No Refunds Are Offered

Our Services involve the collection, processing, and delivery of data and reports based on the information provided by users. Once the Services are rendered, the data and reports are considered delivered and consumed, and we cannot reverse or retract the information provided. As such, refunds are not feasible.

3. Acknowledgment of Policy

By using our Services, you acknowledge and agree that:

• All payments made to OTO~Let are final.

• No refunds will be issued under any circumstances.

• You are responsible for ensuring that the Services meet your needs before making a payment.

4. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:

• Email: support@otolet.africa

5. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our Site. Your continued use of our Services after such changes constitutes your acceptance of the updated policy.